SOCITM – Better Connected 2016-17
Better Connected has been assessing local authorities’ online performance since 1999. Today it evaluates a wide range of digital performance by local public service providers, covering websites, social media and customer portals, as well as takeup, satisfaction and management.
Scoring
Headline results from individual tasks and tests are set out on the individual results pages for each council and in the ‘all council’ reports. Detailed scores are available to Socitm subscribing organisations that are logged in.
These scores are the basis for awarding Better connected ‘stars’ – four stars denoting a very good user experience, three a good one, two unsatisfactory and one a poor experience.
Stars are awarded for each task tested, for the navigation/search/A to Z experience, and for the experience from a mobile device.
Our 2016-17 Results
The Better Connected results for www.staffordshire.gov.uk for the period of 2016-17 are outlined below. The results can be found in full here.
Performance:
Mobile Standard: PASS
Accessibility: PASS
| Council result | Councils of same type (avg score or % pass) |
All councils (avg score or % pass) |
|
|---|---|---|---|
| Better Connected overall (stars 1-4) | |||
| Transport and buses Find out about roadworks – completed 29/03/2017 |
3 star | 3.4 | 3.4 |
| Libraries Sign up for e-resources – completed 16/12/2016 |
4 star | 2.6 | 2.6 |
| Social care Request social care assessment for older person – Re-review completed 25/09/2017 |
4 star | 2.5 | 2.4 |
| Social care Find local care support for an older person – Re-review completed 25/09/2017 |
4 star | 2.3 | 2.7 |
| Tools for accessing content Navigation, Search, A-Z – completed 13/05/2017 |
3 star | 2.7 | 2.9 |
| Mobile test Assess website on a mobile – completed 06/05/2017 |
3 star | 2.8 | 2.3 |
| Accessibility stage one test Access for people with disabilities – completed December 2016 |
Passed | N/A | N/A |
| Accessibility stage two test (2 or 3 is a pass, 0 or 1 is a fail) Access for people with disabilities |
2 | 1.8 | 1.7 |
| Stage two testing is only carried out for Better Connected subscribers that have passed stage one | |||
