We are currently in process of procuring a Digital Platform to replace our existing website and are working hard to prepare our existing site for this migration to a cloud hosted solution.

 

The following principles are at the heart of this exercise and the Digital Platform will:

  • Have a user friendly design
  • Be transaction focused
  • Be a trusted source for relevant IAG without trying to recreate Google
  • Incorporate My Account functionality to create a Single Customer Record
  • Include personas to give a user experience that is tailored to the individual

Our 3 steps of this journey to the new platform are:

  1. Reduce our Web Content by working with service area to rationalise relevant content and remove anything out of date or irrelevant.
  2. Regain control of the web content authoring.
  3. Procurement and implementation of new web content management system and digital platform.