We are currently in process of procuring a Digital Platform to replace our existing website and are working hard to prepare our existing site for this migration to a cloud hosted solution.
The following principles are at the heart of this exercise and the Digital Platform will:
- Have a user friendly design
- Be transaction focused
- Be a trusted source for relevant IAG without trying to recreate Google
- Incorporate My Account functionality to create a Single Customer Record
- Include personas to give a user experience that is tailored to the individual
Our 3 steps of this journey to the new platform are:
- Reduce our Web Content by working with service area to rationalise relevant content and remove anything out of date or irrelevant.
- Regain control of the web content authoring.
- Procurement and implementation of new web content management system and digital platform.